Help & FAQ

Do I need to stay with my kids?

Yes. Hopscotch is a space rental, not childcare. A parent or guardian stays on-site with their children for the entire booking, and hosts never supervise.

When do I see the exact address?

Only after your booking is confirmed. Before that you'll see just the city, so hosts' homes stay private.

Can I share a time slot with another family?

Yes, if both families agree to it ahead of time. Otherwise, when you book a time slot it's private to you: the space is yours alone for the time you book, and no one else is booked into it.

What if I need to cancel?

Full refund 48 or more hours before, 50% from 24 to 48 hours before, and no refund under 24 hours. If a host cancels more than 24 hours ahead you get a full refund.

Why is there a gap between bookings?

Every booking automatically blocks 30 minutes around it so hosts can reset the space and families never overlap.

How are hosts checked?

Hosts verify their identity and pass a background check before a listing can go live, and every listing is reviewed by our team. Verified hosts carry a badge.

What safety information do hosts provide?

Each listing answers a safety checklist covering fencing, pools and water features, play equipment and surfacing, and other known hazards. Guests must be able to use the space without going through the host's home.

Is Hopscotch available in my city?

We're launching in Las Vegas first. Request your city and we'll email you when we arrive.

I want to host. How do I get started?

Create an account, then follow the host checklist. It walks you through verification, your listing, your hours and payouts.

How do I reach support?

Email us at hello@hopscotch.fun or use the contact form. If something goes wrong with a booking, open a report from the booking in your dashboard so our team can see it right away.