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Guest Terms

This is a plain-language summary of the terms you agree to when you join HOPSCOTCH. The full legal terms are being finalized with legal counsel and will replace this page. Version 2026-11-draft-2.

What You Agree To

  • HOPSCOTCH is a space rental marketplace, not a childcare service. Hosts provide a space only.
  • A parent or guardian must stay on-site with their children for the entire visit.
  • Outdoor and backyard play carries inherent risks, and you accept those risks for yourself.
  • As a parent or guardian, you also give consent for the children in your party to take part.

At Every Booking

Before you pay, you'll confirm you will be present with your children for the whole booking. We keep a record of that confirmation, and of which version of these terms you agreed to.

What You Pay

  • The host's hourly rate for the time you book.
  • A HOPSCOTCH service fee of 14% of the host's rate.
  • A processing fee, which covers what our payment processor charges to take your payment (2.9% + 30¢ of your total).
  • Every one of these is shown as its own line before you pay.
  • The processing fee is non-refundable unless your host cancels and gives you a full refund (see Cancellations below).

Cancellations

  • Each host chooses a cancellation policy, shown on their listing before you book:
  • Extra Flexible: full refund up to 4 hours before your booking.
  • Flexible: full refund up to 24 hours before.
  • Moderate: full refund up to 3 days before.
  • Strict: 50% refund up to 7 days before.
  • After those points, there is no refund. Your booking keeps the policy shown when you booked.
  • The processing fee is non-refundable unless your host cancels and gives you a full refund. When you cancel, your refund is worked out on what you paid without it.
  • If a host cancels more than 24 hours ahead, you're refunded in full, including the processing fee.